Frequently asked questions
If your question isn’t here, use the contact page. For questions about your treatment, ask your clinician.
About Rovere
What is Rovere?
Rovere is a telehealth service for prescription peptides, GLP-1 medications and hormone treatments. You complete an online visit and an independent licensed clinician reviews it. If the clinician prescribes a treatment, a licensed pharmacy prepares it and ships it to you.
Rovere is operated by [Company Name], LLC.
Is Rovere a pharmacy or a medical practice?
No. Rovere does not make, compound or dispense medication, and no one at the company is a physician.
Clinicians are independent and licensed. Medication is prepared by [Pharmacy name], a licensed 503A compounding pharmacy.
Who can use Rovere?
Adults 18 and over who live in a state we serve. [PLACEHOLDER: list of states served]
Prescriptions and medication
Do I need a prescription?
Yes. Every treatment on this site needs a prescription. A licensed clinician decides whether treatment is right for you, and may decide it isn’t.
What happens if the clinician doesn’t prescribe?
[PLACEHOLDER: what the patient is charged, if anything, when no prescription is written]
What is a compounded medication?
The compounded medications offered through Rovere are prepared by [Pharmacy name], a licensed 503A pharmacy, for an individual patient based on a prescription.
Compounded medications are not FDA-approved. The FDA does not review them for safety, effectiveness or quality before they are dispensed.
What is a 503A pharmacy?
Section 503A of the Federal Food, Drug, and Cosmetic Act covers pharmacies that compound medication for individual patients with a prescription.
[Pharmacy name]: [PLACEHOLDER: pharmacy license numbers and the states it ships to]
Billing and cancelling
How much does it cost?
Each treatment page shows the full price, what it includes and how often you’re billed. All prices are also on the pricing page.
[PLACEHOLDER: is there a separate visit fee? If so, the amount, and whether it is charged when no prescription is written]
How do I cancel?
Your plan renews until you cancel.
[PLACEHOLDER: exact cancellation steps in the account portal. Must be as easy as signing up]
Can I use insurance?
[PLACEHOLDER: whether insurance, HSA or FSA cards are accepted]
Shipping, privacy and support
How does shipping work?
[Pharmacy name] ships prescribed medication to you.
[PLACEHOLDER: shipping time, cost and packaging]
Where is my health information kept?
Your visit takes place on the telehealth platform, not on this website. This website does not ask for health information.
Who do I ask about my treatment?
Your clinician. [PLACEHOLDER: how patients contact their clinician]
In an emergency, call 911.